At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Nairobi, Kenya
- How to apply
- On myjobmag.co.ke, where the employer takes applications.
- Similar roles
- 95 other open Customer Service & Support roles on the Kenya board right now.
- This employer
- Insurance Regulatory Authority (IRA) has 32 open roles on RezSync.
Job Specifications
Duties and responsibilities at this level will entail:
Register complaints reported by policyholders and beneficiaries to ensure accurate recording and tracking;
Attend to walk-in customer enquiries and provide appropriate information in line with service guidelines;
Receive and respond to telephone enquiries and direct issues for appropriate action;
Receive and respond to email enquiries in accordance with established service standards;
Participate in departmental logistics, including organisation of meetings and workshops and facilitation of smooth information flow;
Support preparation of basic records and logs related to complaints and enquiries;
Assist in dissemination of information to policyholders and beneficiaries on complaints procedures;
Support communication logistics for outreach, meetings and internal coordination; and
Maintain orderly records and files on complaints and enquiries for reference and reporting.
Person Specifications
For appointment to this grade, candidate must have: -
Diploma in Insurance, Law, or its equivalent from a recognized institution.
Proficiency in computer applications.
Competencies and skills
Communication skills
Interpersonal skills
Analytical skills
Report writing skills
go to method of application »
How to apply
Use the link(s) below to apply on company website.
Assistant Director, Supervision - 2 Posts
Senior Risk Management Quality Assurance Officer
Supply Chain Management Officer
Senior Supply Chain Management Officer
Internal Auditor
Customer Care Assistant III - 2 Posts
Customer Care Assistant II - 2 Posts
Customer Care Assistant I - 2 Posts
Corporate Communication and Public Relations Officer
Senior Customer Care Assistant
Assistant Director, CC PR
Information Communication Technology Officer
Accountant
Records Assistant II
Records Assistant I
Security Officer
Office Administrator
Senior Office Administrator
Principal Administration Officer
Senior Human Resource Management Officer
Assistant Director, Human Resource Management
Planning Officer
Knowledge Management Assistant II
Assistant Director, Innovation
Conduct Supervision Assistant III - 2 Posts
Senior Conduct Supervision Officer - 6 Posts
Principal Conduct Supervision Officer - 3 Posts
Assistant Director, Conduct Supervision - 2 Posts
Senior Actuarial Officer - 2 Posts
Supervision Officer, Prudential - 4 Posts
Senior Risk Management & Quality Assurance Officer - 2 Posts
https://www.myjobmag.co.ke/apply-now/1383432
Similar open roles
- Membership Accounts Executive at Kenya Association of ManufacturersKenya Association of Manufacturers · Nairobi
- Customer Care Assistant I - 2 PostsInsurance Regulatory Authority (IRA) · Nairobi
- Customer Care Assistant III - 2 PostsInsurance Regulatory Authority (IRA) · Nairobi
- Customer Care Assistant II - 2 PostsInsurance Regulatory Authority (IRA) · Nairobi
- Senior Customer Care AssistantInsurance Regulatory Authority (IRA) · Nairobi
- Operations Customer Expert (German -Speaking)Teleperformance · Nairobi
Get applications like this ready in minutes.
Set up your search once. RezSync matches you to open roles like this one and writes a cover letter for each from your CV. Roles that take applications on myjobmag.co.ke need one link from you; where employers take email applications, RezSync sends them for you.
More applications for less effort. Employers decide who they interview; RezSync does not guarantee a job.
Prefer to apply yourself? Apply on myjobmag.co.ke