Customer Care Assistant III

Description

This will be the entry and training grade for this cadre. An officer at this level will work under the guidance and supervision of a senior officer.

Manning the reception desk

Responding to visitors' queries, email and telephone inquiries

Receiving, screening, guiding and directing visitors to designated offices and areas

Recording and confirming visitors' appointments

Issuing visitors passes

Maintaining daily record of visitors' details

Maintaining calls register

Offering assistance and guidance to customers/clients with disabilities

Administering customer service feedback forms and access to information forms to clients

Offering administrative and secretarial support to the department; and

Dispatching IEC materials and newsletters to both internal and external stakeholders.

Requirements

Diploma in any of the following disciplines:- Customer Care, Public Relations, Mass Communication, Communication and Media, Event Management, Front Office or equivalent and qualification from a recognized institution; and

Proficiency in computer applications.

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How to apply

Interested and qualified? Go to Digital Health Agency (DHA) on mratibu.dha.go.ke to apply

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