Customer Service Representative

Location: Shop 19 Rossbell Plaza, Beside STIP International Filling Station, NTA Road, Mgbuoba - Port Harcourt, Rivers

Job Summary

The logistics customer service representative at GUO Logistics will play a key role in ensuring the smooth and efficient handling of parcels and courier services across multiple locations.

The role involves managing customer interactions, coordinating parcel movement, routing and tripping, and ensuring proper packaging, registration and inspection of all items, while maintaining high service standards that reflect GUO Logistics' commitment to reliability and customer satisfaction.

Key Responsibilities

Serve as the first point of contact for customers, providing professional assistance with parcel bookings, rates, delivery timelines and other logistics enquiries.

Coordinate the routing and tripping of parcels to ensure prompt dispatch and timely delivery across all GUO Logistics locations.

Supervise and verify proper packaging, registration and inspection of parcels before dispatch, ensuring compliance with company policies and safety standards.

Track and monitor parcels in transit and proactively update customers on delivery status and possible delays.

Maintain accurate shipment documentation, including waybills, manifests, receipts and proof of delivery.

Handle customer complaints, claims and enquiries effectively, ensuring timely resolution and customer satisfaction.

Work closely with the Operations and Dispatch teams to facilitate smooth coordination between terminals and delivery points.

Record and maintain customer information and transaction history accurately in the CRM system.

Support revenue collection and ensure all transactions are properly recorded and accounted for.

Promote GUO Logistics services by maintaining a positive and professional image in all customer interactions.

Requirements

Educational Qualification:

Minimum of HND or Bachelor's degree in Logistics, Business Administration, Supply Chain Management or a related field.

Required Skills:

Excellent communication and interpersonal skills.

Good understanding of parcel handling and logistics operations.

Proficiency in Microsoft Office and logistics tracking tools.

Strong attention to detail and accuracy in documentation.

Ability to multitask and work effectively under pressure.

Strong problem-solving and customer service skills.

Key Competencies:

Customer-focused mindset.

Teamwork and collaboration.

Time management and organisation.

Professionalism and accountability.

The role operates on a rotational shift basis, Mondays to Sundays, with one day off every week.

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Morning Shift:7:30 AM – 1:30 PM.

Afternoon Shift: 1:30 PM – 8:00 PM.

Minimum qualifications

BA/BSc/HND

How to apply

Interested and qualified? Go to GUO Transport Company Limited on docs.google.com to apply

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