At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 35 other open Customer Service & Support roles on the Nigeria board right now.
Key Responsibilities
Respond to customer enquiries through phone calls, emails, live chats, social media, and in-person interactions.
Assist customers with account opening, registration, verification, and onboarding processes.
Explain the company’s financial products, services, fees, terms, and conditions clearly to customers.
Resolve customer complaints and service-related issues promptly and professionally.
Handle enquiries relating to deposits, withdrawals, transfers, payments, loans, investments, and other financial transactions.
Investigate failed, delayed, reversed, or disputed transactions and coordinate with relevant departments for resolution.
Provide accurate information about account balances, transaction status, payment confirmations, and account activities within authorized limits.
Verify customer identities and follow established procedures for account security and fraud prevention.
Requirements
Bachelor's degree in Business Administration, Management, or a related field.
2 – 5 years of relevant experience in the finance industry or related field.
Proven track record in business growth, profitability, and lead conversion.
Strong problem-solving, conflict resolution, and leadership skills.
Excellent stakeholder management, communication, and decision-making skills.
Minimum qualifications
BA/BSc/HND , MBA/MSc/MA
How to apply
Interested and qualified candidates should forward their CV to: onesteprecruiting596@gmail.com using the position as subject of email.
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