At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 153 other open Hospitality, Food & Beverage roles on the Nigeria board right now.
The Front Desk Officer is responsible for providing excellent customer service to guests by managing check-ins and check-outs, handling reservations, responding to inquiries, and ensuring a smooth and welcoming guest experience.
The role serves as the first point of contact for guests and represents the hotel's professional image.
Key Responsibilities
Welcome guests warmly and provide exceptional customer service.
Perform guest check-in and check-out procedures efficiently.
Manage room reservations, cancellations, and modifications.
Answer phone calls, emails, and guest inquiries promptly and professionally.
Provide information about hotel services, facilities, and local attractions.
Handle guest requests, complaints, and concerns, escalating issues when necessary.
Maintain accurate guest records and update reservation systems.
Process payments, issue receipts, and reconcile daily transactions.
Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
Ensure the reception area is clean, organized, and presentable at all times.
Monitor room availability and occupancy status.
Follow hotel policies, procedures, and security standards.
Requirements and Qualifications
Minimum of HND, or Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
Previous experience in a front desk, receptionist, or customer service role is an advantage.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office and hotel management software.
Good organizational and multitasking abilities.
Professional appearance and positive attitude.
Ability to work flexible shifts, including weekends and public holidays.
Strong problem-solving and conflict-resolution skills.
Minimum qualifications
BA/BSc/HND
How to apply
Interested and qualified candidates should submit their CV and other relevant credentials to: teestonejobs@gmail.com using the Job Title as the subject the mail
Similar open roles
- Kitchen AssistantOfejiro Stopover Restaurant · Edo
- Guest Experience Expert - Four Points by Sheraton Ikot EkpeneMarriott International, Inc. · Akwa Ibom
- Housekeeping StaffRen San & Co. · Abuja
- Sous Chef (Asian Nigerian Fusion)Hyatt · Lagos
- BartenderMonty Suites · Lagos
- Operations ManagerJC Prime Consulting Limited · Lagos
Let RezSync apply to roles like this.
Set up your search once. RezSync matches you to open roles like this one (this one too, if it fits your CV and is still open) and sends a tailored application for each, with a full log and a pause switch you own.
More applications for less effort. Employers decide who they interview; RezSync does not guarantee a job.
Prefer to apply yourself? Apply on myjobmag.com