At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 419 other open Hospitality, Food & Beverage roles on the Nigeria board right now.
- This employer
- Whip Smart Service Providers Limited has 19 open roles on RezSync.
Working Schedule: Shift-based, with one or two days off weekly, subject to operational requirements
Job Summary
We are seeking an experienced and responsible Hotel Manager to oversee the daily operations of the hotel and ensure efficient service delivery. The successful candidate will be responsible for supervising staff, managing guest relations, maintaining operational standards and ensuring overall customer satisfaction.
Key Responsibilities
Oversee the day-to-day operations of the hotel.
Supervise, coordinate and manage hotel staff across departments.
Ensure excellent customer service and guest satisfaction.
Handle guest complaints and resolve operational issues professionally.
Monitor room reservations, bookings, check-ins and check-outs.
Ensure proper maintenance, cleanliness and organisation of hotel facilities.
Monitor staff attendance, discipline and overall performance.
Ensure compliance with hotel policies, procedures and service standards.
Monitor operational expenses and support effective cost management.
Prepare regular operational reports for management.
Identify areas for improvement in service delivery and hotel operations.
Requirements and Qualifications
Bachelor's degree or HND in Hospitality Management, Hotel Management, Business Administration or a related field.
Minimum of 3–5 years of relevant experience in hotel operations or hospitality management.
Previous experience in a supervisory or managerial role is required.
Strong leadership and staff management skills.
Excellent communication and customer service skills.
Good problem-solving and organisational abilities.
Ability to work flexible shifts and manage operational challenges.
Good knowledge of hotel operations and reservation systems.
Minimum qualifications
BA/BSc/HND
How to apply
Interested and qualified candidates should forward their CV to: whipsmartrecruitment@gmail.com using the position as subject of email.
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