HR & Operations Manager

Responsibilities:

Oversee daily business operations and ensure smooth workflow.

Manage staff recruitment, onboarding, attendance, performance, and discipline.

Develop and implement operational policies and standard operating procedures (SOPs).

Monitor staff productivity and ensure accountability across departments.

Maintain exceptional customer service standards and resolve customer complaints professionally.

Identify opportunities to improve business performance, revenue, and operational efficiency.

Manage staff schedules, internal communication, and administrative processes.

Monitor operational expenses and ensure efficient use of company resources

Prepare operational reports and provide management with recommendations for business improvement.

Ensure professional conduct, workplace cleanliness, and adherence to company standards.

Requirements:

Bachelor’s degree in business administration, human resources, operations management, or a related discipline.

Minimum of 3 years’ relevant operations management experience.

Previous experience in a reputable, well-established organisation is essential.

HR management experience is highly desirable.

Strong understanding of business operations, staff management, and organisational development.

Demonstrated ability to improve operational efficiency and contribute to business growth.

Excellent customer service and client relationship management skills.

Strong leadership, problem-solving, and decision-making abilities.

Excellent written and verbal communication skills.

Proficiency in Microsoft Office and relevant administrative software.

Must be professional, well-groomed, organised, and detail-oriented.

Must demonstrate integrity, discretion, punctuality, and a strong sense of responsibility.

Key Skills:

Operations Management

Human Resource Management

Staff Recruitment and Performance Management

Customer Service Excellence

Business Development and Growth Strategy

Leadership and Team Management

Conflict Resolution

Process Improvement and SOP Implementation

Administrative Management

Report Writing and Data Analysis

Time Management and Organisation

Ideal Candidate:

We are looking for someone proactive, confident, disciplined, and commercially minded.

The successful candidate must be able to manage people effectively, enforce company policies fairly, maintain high professional standards, and identify practical ways to grow the business.

Experience in healthcare, hospitality, luxury retail, beauty, or other customer-focused industries will be an advantage.

How To Apply:

Interested and qualified candidates should submit their CV through Jobberman, highlighting their relevant operations management experience, HR expertise, leadership achievements, and previous employers.

Location: Lekki Phase 1, Lagos

Remuneration: NGN 250,000-325,000 Monthly

Note: Only candidates who meet the minimum experience and qualification requirements will be considered.

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