At a glance
- Closing date
- 1 November 2026 (10 days left)
- Where
- Nairobi, Kenya
- How to apply
- On jobwebkenya.com, where the employer takes applications.
- This employer
- Solvo Global has 35 open roles on RezSync.
What You’ll Do.
Provide support via phone, email, chat, and ticketing systems
Troubleshoot and resolve issues related to:
Windows and macOS workstations
Mobile devices
Printers and peripherals
Microsoft 365 and Google Workspace
Internet connectivity and network performance
Routers, modems, Wi-Fi, switches, and access points
User account access and permissions
Diagnose and resolve technical issues on first contact whenever possible
Log, prioritize, and manage support tickets in accordance with SLAs
Escalate complex issues to higher-level support teams with proper documentation
Support onboarding and offboarding activities
Monitor alerts and respond to system notifications
Maintain accurate records of incidents, resolutions, and customer interactions
Follow operational procedures, knowledge base articles, and support guidelines
Deliver an exceptional customer experience with every interaction
Requirements
Technical Skills.
Knowledge of Windows and/or macOS operating systems.
Understanding of Active Directory and user account management.
Knowledge of networking fundamentals (IP, DNS, DHCP, Wi-Fi).
Experience troubleshooting internet and connectivity issues.
Experience working with ticketing platforms such as:
ConnectWise.
ServiceNow.
Zendesk.
Professional Skills.
Strong customer service and communication skills
Ability to multitask and manage priorities effectively
Excellent troubleshooting and problem-solving abilities
Strong attention to detail and documentation practices
Ability to work independently and in a team environment
Professional, reliable, and accountable mindset
Experience with:
Microsoft 365 Administration
Remote Monitoring & Management (RMM) tools
Basic cybersecurity practices (MFA, Endpoint Protection)
Key Skills
Technical Support.
IT Troubleshooting.
Networking Fundamentals.
Internet & HSIA Support.
Active Directory.
User Account Management.
Ticket Management Systems.
Documentation & SLA Management.
Problem Solving.
Customer Service.
Team Collaboration.
Organization & Time Management.
Continuous Learning.
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