Partner Onboarding Team Lead

Our client, an on-demand courier service that delivers products ordered through their mobile app, seeks to recruit a Partner Onboarding Team Lead. The successful candidate will be responsible for leading the team that supports new and existing partners through the activation, onboarding, and upgrade processes, ensuring a seamless and efficient experience.

KEY RESPONSIBILITIES;

Checking and calling one by one all the “suitable” partners and training the partners on how to operate their stores.

Giving support to partners with on-boarding issues (device not working, they have issues/questions with webapp, credentials not working etc.) reported on all internal channels + Customer

Checking if there’s any priority in terms of onboarding (partners already contacted and postponed the onboarding for a given time)

Monitoring all self-onboarding channels + comms channels.

Enabling stores on Salesforce and admin after training the partners.

Menu corrections/additions on Admin.

Deliver bags/stickers/tablets or any other item required by the partner for new stores when going to train them.

Any other content-related tasks

STORE CREATION

Checking mails for new activation assignments.

Working on completing the content for the activations assigned (store + menu creation)

In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards)

Extra content related tasks that may arise from Finance, Commercial, Sales departments for improvements or corrections.

REQUIREMENTS

Bachelor’s Degree in marketing, or a similar/relevant field.

At least 2 years of related experience

Should have good MS Excel skills

Excellent organizational and time management skills.

Strong listening and communication skills.

The capacity to work independently and collaboratively.

Ability to work efficiently without compromising quality or accuracy.

Minimum qualifications

BA/BSc/HND

How to apply

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with Partner Onboarding Team Lead on the Subject line.

Candidates MUST indicate their Current and Expected salaries.

Similar open roles

• Customer Experience & Order Management LeadKenchic Limited · Nairobi
• Product Consultant - PayrollSolvo Global · Nairobi
• Technical Support Representative | TP KenyaTeleperformance Kenya · Nairobi
• Junior Customer Success RepresentativeHomeBiogas · Kiambu
• Customer Experience & Reservations CoordinatorSalix Data · Nairobi
• Team LeadADEC Kenya Services EPZ Limited (ADEC Kenya) · Kitengela