At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Abuja, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 21 other open Customer Service & Support roles on the Nigeria board right now.
ob Summary
A Patient Relationship Executive (PRE)will actas the main bridge between patients, their families, and the clinical or administrative teams. He willensure a smooth, welcoming, and stress-free journey from the front door through to post-treatment follow-ups.
Key Job Responsibilities
Patient Greeting & Registration: Welcoming patients upon arrival, guiding them through check-in, and updating personal and demographic details in the system.
Appointment Scheduling: Managing bookings, cancellations, and rescheduling for specialized eye doctors, diagnostics, and surgical consultations.
Check-In & Check-Out Operations: Verifying health or vision insurance (such as HMO), securing pre-authorizations, processing bill payments, and issuing receipts.
Optical & Diagnostic Support: Coordinating patient flow between general check-ups, eye scans, and optical shops (matching completed glasses or contact lenses with patient paperwork for pick-up).
Floor Rounds & Comfort: Taking regular walks through waiting areas and wards to comfort anxious patients, explain hospital layouts, and ensure a calm environment.
Grievance Resolution: Handling first-level patient complaints with empathy, coordinating quick fixes with department heads, and escalating serious issues.
Medical Records & Feedback: Maintaining Electronic Medical Records (EMR), scanning charts, and administering patient satisfaction feedback forms.
Core Requirements & Qualifications
Education: A Bachelor’s Degree (BA, BSc, or HND) in Business Administration, Mass Communication, Healthcare Management, or Hospitality Management.
Experience: Typically 2 to 4years of experience in customer service, hospitality, front-office administration, or a healthcare/hospital environment.
Technical Skills:
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Familiarity with Hospital Information Systems (HIS), or Electronic Health/Medical Records (EHR/EMR).
Basic knowledge of healthcare terminology, billing processes, and insurance workflows.
Soft Skills:
Exceptional communication and active listening skills.
High emotional intelligence, patience, and empathy for patients dealing with vision anxiety or stress.
Multitasking ability and composure under pressure in a fast-paced clinic setting.
Minimum qualifications
BA/BSc/HND
How to apply
Interested and qualified candidates should send their CV to: skippereyeqhospitals@gmail.com using the Job Title as the subject of the email.
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