Receptionist

Job Description

The Receptionist will act as the main bridge between patients, their families, and the clinical or administrative teams.

He will ensure a smooth, welcoming, and stress-free journey from the front door through post-treatment follow-ups.

Key Job Responsibilities

Patient Greeting & Registration: Welcoming patients upon arrival, guiding them through check-in, and updating personal and demographic details in the system.

Appointment Scheduling: Managing bookings, cancellations, and rescheduling for specialized eye doctors, diagnostics, and surgical consultations.

Check-In & Check-Out Operations: Verifying health or vision insurance (such as HMO), securing pre-authorizations, processing bill payments, and issuing receipts.

Optical & Diagnostic Support: Coordinating patient flow between general check-ups, eye scans, and optical shops (matching completed glasses or contact lenses with patient paperwork for pick-up).

Floor Rounds & Comfort: Taking regular walks through waiting areas and wards to comfort anxious patients, explain hospital layouts, and ensure a calm environment.

Grievance Resolution: Handling first-level patient complaints with empathy, coordinating quick fixes with department heads, and escalating serious issues.

Medical Records & Feedback: Maintaining Electronic Medical Records (EMR), scanning charts, and administering patient satisfaction feedback forms.

Core Requirements & Qualifications

Education: A Bachelor’s Degree (BA, BSc, or HND) in Business Administration, Mass Communication, Healthcare Management, or Hospitality Management.

Experience: Typically 2 to 4 years of experience in customer service, hospitality, front-office administration, or a healthcare/hospital environment.

Technical Skills:

Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Familiarity with Hospital Information Systems (HIS), or Electronic Health/Medical Records (EHR/EMR).

Basic knowledge of healthcare terminology, billing processes, and insurance workflows.

Soft Skills:

Exceptional communication and active listening skills.

High emotional intelligence, patience, and empathy for patients dealing with vision anxiety or stress.

Multitasking ability and composure under pressure in a fast-paced clinic setting.

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Minimum qualifications

BA/BSc/HND

How to apply

Interested and qualified candidates should send their CV to: skippereyeqhospitals@gmail.com using the Job Title as the subject of the email.

Note: Preference will be given to qualified candidates residing within the Victoria Island axis.

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