Receptionist – Aesthetic & Wellness Clinic at Nexus Staffing Solutions

Nexus Staffing Solutions is recruiting on behalf of our client, a premium aesthetic, wellness and regenerative care clinic in Muthaiga, Nairobi, for a professional and customer-focused Receptionist.

The successful candidate will be the first point of contact for clients and will play an important role in creating a professional, welcoming and exceptional client experience.

Candidates with previous receptionist or front-office experience specifically within a clinic, hospital, medical centre, aesthetic clinic, wellness centre or related healthcare environment are strongly preferred.

Key Responsibilities

Welcome and professionally receive clients visiting the clinic.

Manage the reception/front-office area and ensure a professional client experience.

Answer and manage incoming calls, WhatsApp enquiries and other client communications.

Schedule, confirm and coordinate client appointments.

Maintain accurate client and appointment records.

Respond to client enquiries regarding appointments, services and general clinic information.

Coordinate client flow between reception, consultation and treatment areas.

Follow up on appointments, enquiries and client requests.

Receive and direct visitors appropriately.

Handle payments and issue receipts where required.

Maintain confidentiality of client information and clinic records.

Support administrative and front-office tasks as required.

Coordinate with clinical and management teams to ensure smooth client service.

Maintain a clean, organised and welcoming reception environment.

Represent the clinic professionally and uphold its service standards.

Qualifications & Requirements

Diploma or Certificate in Front Office, Hospitality, Business Administration, Healthcare Administration, Customer Service or a related field.

Proven experience working as a Receptionist or Front Office professional in a clinic, hospital, medical centre, aesthetic clinic, wellness centre or similar healthcare environment is REQUIRED.

Experience handling patients/clients in a professional healthcare or wellness setting.

Excellent communication and interpersonal skills.

Professional and confident telephone and face-to-face communication.

Strong customer service and relationship-management skills.

Good computer skills, including email, Microsoft Office and digital appointment/record systems.

Strong organisation and appointment-management skills.

Ability to maintain confidentiality and handle sensitive client information.

Excellent attention to detail and record-keeping ability.

Ability to remain calm, professional and courteous when handling demanding clients or busy periods.

Well-presented, warm and professional personality.

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