Receptionist

Job Purpose

To provide a professional and welcoming front-office experience for patients, visitors, and staff while ensuring efficient coordination of reception, appointments, enquiries, and administrative support within the facility.

Key Responsibilities

Welcome and professionally attend to patients, visitors, and other guests arriving at the facility.

Manage the reception desk, ensuring patients are directed to the appropriate department or service promptly.

Handle incoming calls, emails, and general enquiries, providing accurate information or directing queries to the relevant team.

Schedule, confirm, and reschedule patient appointments while maintaining an organised appointment calendar.

Register patients and assist with the collection and verification of basic patient information in line with facility procedures.

Maintain accurate reception records, including visitor logs, appointment details, and relevant administrative documentation.

Coordinate communication between patients, medical teams, and administrative departments to support smooth service delivery.

Manage patient flow at the front desk and promptly escalate delays, complaints, or service concerns to the appropriate supervisor.

Receive and appropriately direct correspondence, deliveries, and documents within the facility.

Support billing, cashiering, or insurance-related processes where required, without compromising patient confidentiality.

Maintain a clean, organized, and professional reception area at all times.

Ensure patient information and facility records are handled with discretion and confidentiality.

Assist with general administrative duties, including filing, photocopying, data entry, and preparation of routine reports.

Follow facility policies, health and safety procedures, and applicable standards governing patient care and confidentiality.

Provide a courteous and professional experience that reflects the facility's standards of patient service.

Qualifications and Experience

At least 2 years of experience in a receptionist, front-office, customer service, or administrative role.

Previous experience in a hospital, clinic, specialized medical facility, or other healthcare environment is an added advantage.

Strong communication and interpersonal skills with a professional and approachable manner.

Good organizational skills and the ability to manage multiple tasks in a busy environment.

Proficiency in Microsoft Office and basic computer applications.

Ability to handle confidential information with discretion.

Good telephone etiquette and customer service skills.

Ability to remain calm, patient, and professional when dealing with demanding or distressed clients.

Good attention to detail and accuracy in handling records and information.

Minimum qualifications

Diploma

How to apply

Interested and qualified candidates should forward their CV to: info@versaatech.com using the position as subject of email.

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