At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 104 other open Customer Service & Support roles on the Nigeria board right now.
Key Responsibilities
Investigate and resolve Tier 1 and Tier 2 technical issues affecting customers, partners, agentsand company services.
Troubleshoot SIM, network, voice, SMS, mobile data and connectivity issues.
Resolve billing discrepancies, activation failures and platform-related faults.
Address billing-related questions and service requests.
Assist with APN configuration, device setup and connectivity challenges.
Manage technical tickets from reporting through investigation, resolution and closure.
Escalate complex technical issues to the appropriate technical team or network provider.
Maintain accurate records of technical issues, resolutions and escalations.
Identify recurring technical faults and recommend solutions to improve service delivery.
Qualifications & Experience
HND or Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
2–4 years of experience in technical support, customer support, or a service-focused role.
Solid understanding of customer support principles and technical support best practices.
Experience using CRM platforms and ticket management tools.
Strong verbal and written communication skills.
Excellent problem-solving abilities and attention to detail.
Ability to multitask and perform effectively in a fast-paced support environment.
Minimum qualifications
BA/BSc/HND
How to apply
Interested and qualified candidates should send their CV to: jobs411@vitelwireless.com using “Application – Technical Support Representative (Ikeja Lagos)” as the subject of the mail.
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