Telesales Agent

Location Nairobi

Employment Type Full Time

Job Level Entry level

Minimum Qualification Diploma

Job Description

Job Summary

As a Telesales Agent, you will be responsible for generating leads, making outbound calls, and successfully closing sales to achieve the company's sales objectives.

Salary Range: Net 15,000 plus commissions

Summary:

We are seeking a motivated and experienced Telesales Agent to join our sales team. The ideal candidate will have at least 2 years of experience in telesales or a related field and hold a diploma in a relevant discipline. As a Telesales Agent, you will be responsible for generating leads, making outbound calls, and successfully closing sales to achieve the company's sales objectives.

Key Responsibilities:

• Make outbound calls to potential and existing customers.

• Generate leads through various channels and identify sales opportunities.

• Present, promote, and sell products/services using solid arguments to existing and prospective customers.

• Achieve sales targets and outcomes within the specified timeframe.

• Handle customer inquiries and provide accurate information about products/services.

• Maintain and develop relationships with customers to ensure high levels of customer satisfaction andloyalty.

• Update customer records accurately in the CRM system.

• Attend regular training sessions to improve product knowledge and sales techniques.

• Collaborate with the sales team to develop sales strategies and campaigns.

• Provide feedback on customer needs, interests, and competitor activities.

Requirements:

• Diploma in Sales, Marketing, Business Administration, or a related field.

• Minimum of 2 years' experience in telesales or a similar role.

• Proven track record of successfully meeting sales quotas.

• Excellent communication and interpersonal skills.

• Strong negotiation and closing skills.

• Ability to handle rejection and remain calm under pressure.

• Proficient in using CRM software and Microsoft Office Suite.

• Self-motivated with a results-driven approach.

• Strong organizational and time management skills.

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