At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Nairobi, Kenya
- How to apply
- On myjobmag.co.ke, where the employer takes applications.
- This employer
- Victoria Court has 11 open roles on RezSync.
Job Summary:
As a Virtual Design Consultant, you will play a pivotal role in providing exceptional customer service and driving sales through the online space. Your primary responsibility is to assist customers through the entire online sales process, from initial inquiries to post-purchase support.
Key Responsibilities:
Online Consultations
Conduct virtual consultations with customers to understand their furniture needs and preferences.
Provide personalized product recommendations based on customer requirements.
Lead Follow-Up
Respond promptly to lead inquiries through various channels.
Nurture leads through effective communication, addressing queries, and guiding them through the purchasing journey.
Product Knowledge
Develop an in-depth understanding of the furniture products available, including features, materials, and styles.
Stay updated on new arrivals, Marketing campaigns and product launches to provide accurate information to customers.
Virtual Showroom Tours
Conduct virtual showroom tours for customers, showcasing furniture collections and highlighting key features.
Assist customers in visualizing products within their living spaces through digital presentations.
Quoting and Pricing
Provide detailed and accurate price quotes for furniture items, ensuring transparency in pricing and promotions.
Clearly communicate any discounts, promotions, or special offers available.
Order Processing
Guide customers through the online and offline ordering process, ensuring a seamless and friendly experience.
Collaborate with the Branches & logistics team to coordinate delivery schedules and address customer delivery inquiries.
Customer Relationship Management
Build and maintain strong relationships with customers by providing ongoing support and addressing post-purchase inquiries.
Gather feedback to enhance the overall customer experience.
Sales Targets
Work towards achieving individual and team sales targets.
Proactively identify opportunities for upselling and cross-selling to maximize revenue.
Market Trends and Competitor Analysis
Stay informed about industry trends, competitor offerings, and customer preferences.
Provide insights to improve product offerings and Sales/Marketing strategies.
Qualifications and Skills:
Proven experience in online sales, preferably with a High lead conversion rate.
Excellent communication and interpersonal skills.
Tech-savvy with proficiency in virtual communication tools and platforms.
Strong product knowledge and the ability to convey product features and benefits effectively.
Goal-oriented with a customer-centric approach.
Diploma in Business Management or equivalent
Previous retail experience
go to method of application »
How to apply
Interested and qualified? Go to Victoria Court on snapstartalent.com to apply
Similar open roles
- Senior CPA and CFO AdvisorChuify Limited · Nairobi
- OFFICER, INTERNAL AUDIT – SYSTEMS AND GENERAL AUDITSALAAM MICROFINANCE BANK · Nairobi
- Inventory AssistantDot Glasses Kenya Ltd · Nairobi
- Sales and Collection Internship4G Capital · Nairobi
- Branch Manager4G Capital · Nairobi
- Performance Marketing ExecutiveOptimise Outsourcing Limited · Nairobi
Get applications like this ready in minutes.
Set up your search once. RezSync matches you to open roles like this one and prepares a tailored CV and cover letter for each. Roles that take applications on myjobmag.co.ke need one link from you; where employers take email applications, RezSync sends them for you.
More applications for less effort. Employers decide who they interview; RezSync does not guarantee a job.
Prefer to apply yourself? Apply on myjobmag.co.ke