At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Abia, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 175 other open Accounting & Finance roles on the Nigeria board right now.
- This employer
- Domeo Resources International (DRI) has 6 open roles on RezSync.
Main Function
The Hotel Cashier is responsible for receiving, processing, recording, and reconciling payments for hotel services and transactions.
The role ensures accurate cash handling, proper billing, secure payment processing, timely shift reconciliation, and excellent guest service in accordance with the hotel's financial procedures and operational standards.
The ideal candidate must be honest, accurate, organised, customer-focused, and comfortable working with cash, POS terminals, computerised billing systems, and financial records. The candidate must maintain confidentiality and promptly report discrepancies or irregularities.
Role Responsibilities
Guest Billing and Payment Processing:
Prepare, verify, and process bills for guests and customers in accordance with approved hotel rates and charges.
Receive payments through approved channels, including cash, POS/card terminals, bank transfers, and other authorised methods.
Confirm that payments have been successfully received before issuing receipts or confirming settlement.
Ensure that all discounts, adjustments, complimentary items, and cancellations are properly authorised and documented.
Answer guests' billing enquiries politely and refer disputed or unusual charges to the appropriate supervisor.
Cash Handling and Security:
Receive, count, and safeguard cash collected during each shift.
Maintain an accurate cash float and ensure that the opening and closing balances are properly recorded.
Keep cash and other payment instruments secure and follow the hotel's cash-handling procedures.
Never use hotel funds for personal purposes or exchange cash outside approved procedures.
Report suspected counterfeit notes, suspicious transactions, shortages, overages, or other irregularities immediately.
POS and Hotel Systems:
Operate the hotel's Point-of-Sale (POS), billing, and Property Management System (PMS) as assigned.
Post payments and approved charges accurately to the correct guest account, room, outlet, or department.
Ensure that transactions are entered promptly and that receipts are issued for payments received.
Protect login credentials and ensure that system access is not shared with unauthorised persons.
Notify the supervisor or IT support of system faults, duplicate postings, or transaction errors.
Shift Reconciliation and Reporting:
Reconcile cash, POS/card settlements, transfer confirmations, and other payment records at the end of each shift.
Compare collections against system reports, receipts, and transaction records.
Prepare and submit accurate cashier reports, cash summaries, and supporting documents to the supervisor or Accounts Department.
Ensure that all cash and payment records are properly handed over to the next shift or authorised officer.
Explain and document any discrepancies, and do not conceal or adjust differences without approval.
Documentation and Record Keeping:
Maintain accurate records of receipts, invoices, refunds, voids, discounts, and payment confirmations.
File and submit transaction documents according to the hotel's procedures.
Ensure that every transaction is supported by the appropriate receipt or system record.
Maintain proper documentation for audit purposes and management review.
Handle guest and financial information confidentially.
Guest Service and Communication:
Welcome guests and attend to payment requests courteously and professionally.
Explain bills and payment procedures clearly and patiently.
Remain calm and respectful when handling complaints or billing disputes.
Coordinate with Front Office, Food and Beverage, Accounts, and other departments to resolve payment-related issues.
Escalate matters beyond the cashier's authority to the supervisor or relevant manager.
Refunds, Discounts and Adjustments:
Process refunds, reversals, discounts, and bill adjustments only with the required approval.
Verify the original transaction and supporting documents before processing an approved refund or reversal.
Keep a clear record of the reason, amount, approval, and method of every adjustment.
Never issue unauthorised refunds, discounts, complimentary services, or credit.
Compliance and Internal Controls:
Comply with the hotel's financial policies, standard operating procedures, and internal control requirements.
Observe segregation of duties and follow all approval limits.
Do not share cashier passwords, alter transaction records, or bypass established controls.
Cooperate with internal and external audits by providing accurate records and explanations.
Maintain a clean, orderly, and secure cashiering area.
Other Duties:
Attend departmental meetings, briefings, and training sessions as required.
Maintain punctuality, discipline, proper grooming, and professional conduct.
Perform other reasonable duties related to the role as assigned by management.
Experience / Qualification
Minimum of OND or HND in Accounting, Banking and Finance, Business Administration, or a related field.
Previous experience as a cashier, preferably in a hotel, restaurant, or other customer-facing business, is an advantage.
Practical knowledge of cash handling, POS terminals, payment processing, and daily cash reconciliation.
Basic understanding of invoices, receipts, refunds, discounts, and financial documentation.
Computer literacy and the ability to use Microsoft Excel and computerised billing or hotel systems.
Good numerical ability, attention to detail, and the ability to identify transaction errors.
Ability to work shifts, weekends, and public holidays when required.
Competencies / Skills:
Cash handling and payment processing.
Cash and POS reconciliation.
Numerical accuracy and attention to detail.
Basic accounting and record-keeping skills.
Computer literacy and ability to learn hotel PMS/POS systems.
Good communication and customer service skills.
Time management and ability to work under pressure.
Problem-solving and discrepancy reporting.
Confidentiality and sound judgement.
Behavioural Qualities / Other Competences:
Honest, trustworthy, and accountable.
Accurate, careful, and detail-oriented.
Polite, patient, and guest-focused.
Disciplined, punctual, and well organised.
Calm and professional under pressure.
Proactive and willing to learn.
Respectful in dealing with guests, colleagues, and supervisors.
Committed to following procedures and protecting the hotel's funds and reputation.
Minimum qualifications
BA/BSc/HND , OND
How to apply
Interested and qualified candidates should forward their CV and Cover Letter to: recruitment@domeoresources.org
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