Collections Officer at Donswift Company Ltd

Donswift is seeking a Collections Officer to join their team. This is a full-time position within the financial services sector.

Key Responsibilities

Loan Recovery & Collections

Follow up on overdue loan accounts via calls, texts, emails, and in-person visits.

Negotiate repayment plans with delinquent clients in line with company policy.

Ensure timely collection of arrears, penalties, and outstanding balances.

Issue demand notices and reminders in line with company guidelines.

Field Follow-Ups & Client Engagement

Conduct in-person visits to clients’ homes, workplaces, or business premises for follow-up and recovery.

Verify continued possession, location, and condition of vehicles held as collateral.

Maintain detailed field visit reports and records of client interactions.

Collateral Management & Repossession Support

Identify high-risk accounts and recommend repossession when recovery efforts fail.

Coordinate with approved repossession agents, bailiffs, auctioneers, or legal officers.

Ensure repossession activities comply with Ugandan law and company procedures.

Maintain accurate records of repossessed vehicles and their recovery status.

Account Monitoring & Reporting Maintenance

Monitor the assigned loan portfolio and ageing reports daily.

Prepare and submit daily, weekly, and monthly recovery performance reports.

Promptly escalate problem accounts and fraud-related cases.

Compliance & Ethical Conduct

Ensure all recovery actions comply with Ugandan law and company policies.

Treat every client with dignity and professionalism.

Avoid harassment, intimidation, and unlawful recovery practices.

Protect client data and maintain confidentiality.

Collaboration & Internal Support

Collaborate closely with Credit Officers, Operations, Legal, and Field Teams.

Share feedback on loan quality and risk trends observed in the field.

Help continuously improve recovery strategies and policies.

Education & Requirements

Education:

Diploma or degree in Finance, Banking, Business Administration or a related field.

Additional Details

At least 1 year of experience in collections, credit recovery or lending.

Strong negotiation and communication skills, with a professional and ethical approach to client engagement, and willingness to travel frequently.

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