At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Abuja, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 116 other open Customer Service & Support roles on the Nigeria board right now.
Voix Networks Ltd. is seeking a proactive, articulate and customer-focused individual to join our team as a Customer Care Representative.
We are looking for someone who enjoys helping people, communicates effectively and is committed to delivering excellent customer experiences.
KEY RESPONSIBILITIES
Handle incoming customer calls and enquiries professionally.
Respond to customer complaints and provide appropriate resolutions.
Follow up with customers to ensure their concerns are addressed.
Maintain accurate records of customer interactions.
Escalate unresolved issues to the appropriate department.
Maintain a positive and professional relationship with customers.
REQUIREMENTS
Excellent verbal and written communication skills.
Good interpersonal and problem-solving abilities.
Patience, empathy and a customer-oriented attitude.
Basic computer literacy.
Ability to work independently and within a team.
Previous customer service or call centre experience is an added advantage.
How to apply
Interested candidates should send their CV and a Google drive link to a one minute introductory video to esther.onyekwere@voix-networks.net Ensure the video link permission is set to Anyone with the link – Viewer. Use Customer Care Representative Application as the email subject.
Your video should briefly cover:
Your name and a short introduction.
Your previous customer service experience.
Your communication skills.
What excellent customer service means to you.
Why you want to work with Voix Networks Ltd.
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