Virtual Banker Africa China Banking

Job Description

To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.

This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

Qualifications

B.Sc in Social Science or related field.

Masters and Professional certifications can be an added advantage.

Experience:

Mandarin speaking.

1 - 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.

Experience in telecommunications Support.

Understanding of Stanbic IBTC’s products and services.

Conceptual and practical knowledge of credit procedures, policies, and standards

Computer literacy, particularly with Microsoft Word, Excel and Power Point

Additional Information:

Behavioural Competencies:

Adopting Practical Approaches

Articulating Information

Challenging Ideas

Convincing People

Exploring Possibilities

Technical Competencies:

Banking Process & Procedures

Customer Understanding (Consumer Banking)

Product Knowledge (Consumer Banking)

Active Listening

Query Resolution.

Minimum qualifications

BA/BSc/HND , MBA/MSc/MA , Professional Certificate

How to apply

Use the link(s) below to apply on company website.

Banker, Business - Ondo

Banker, Business - Abia

Banker, Business - Sokoto

Banker, Business - Oyo

Facilities Manager

Virtual Banker Africa China Banking

https://www.myjobmag.com/apply-now/1386959

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