At a glance
- Closing date
- 1 November 2026 (12 days left)
- Where
- Nairobi, Kenya
- How to apply
- On fuzu.com, where the employer takes applications.
- Similar roles
- 59 other open Customer Service & Support roles on the Kenya board right now.
- This employer
- Oasis Outsourcing has 10 open roles on RezSync.
ABOUT THE COMPANY
We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.
Customer Experience Associate
📍 *Location:* Nairobi, Kenya | 3rd Floor, Principal Place, 13 School Lane, Westlands
🕒 *Availability Required:* Monday to Sunday, 4:00 PM – 5:00 AM (Kenya Time)
✅ Two days off per week
*Language Requirement:*
🇫🇷 French
🇺🇲 English
*About the Role*
Our company is seeking a Customer Experience Associate who is fluent in French and English to provide exceptional service and create memorable customer experiences. This position is ideal for a customer-focused professional who is passionate about e-commerce, fashion, and building lasting relationships.
You will be responsible for providing outstanding customer service, fostering brand loyalty, and ensuring that every interaction reflects the company’s commitment to excellence.
*Key Responsibilities*
✨ Provide an exceptional customer experience in line with the brand’s standards.
✨ Interact with customers, understand their needs, and offer them the right solutions and services.
✨ Build strong relationships with customers and foster brand loyalty.
✨ Collaborate with internal teams to ensure that customer expectations are exceeded.
✨ Inform potential customers about the company’s services.
✨ Resolve customer inquiries with professionalism, efficiency, and attention to detail.
*Qualifications*
✔️ C1-level French and English (spoken and written)
✔️ Excellent problem-solving and organizational skills.
✔️ Focus on interpersonal relationships and a passion for providing first-class service.
✔️ Proficiency in: Microsoft Office, Salesforce, Google Workspace, Mac OS, or iOS devices.
✔️ Flexibility to work evenings, weekends, holidays, and overtime as needed.
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