At a glance
- Closing date
- 4 November 2026 (7 days left)
- Where
- Nairobi, Kenya
- How to apply
- On myjobmag.co.ke, where the employer takes applications.
- Similar roles
- 62 other open Customer Service & Support roles on the Kenya board right now.
- This employer
- Zimele Asset Management Company Limited has 4 open roles on RezSync.
Job Description
We are looking for a Customer Service Executive to be the day-to-day link between our clients and the company. You will handle enquiries and requests from unit trust investors and pension scheme members, resolve issues quickly, and make sure every client has a positive experience.
What You Will Do
Respond to client enquiries by phone, email, walk-in and other channels in a timely, accurate and courteous way.
Explain Zimele's unit trust and pension products, processes and requirements to clients.
Assist clients with account opening, KYC documentation, contributions, withdrawals, switches and statement requests.
Process client instructions accurately and coordinate with the operations, pension administration and finance teams.
Log, track and resolve complaints within agreed timelines, escalating complex cases where necessary.
Keep client records and the CRM system accurate and up to date.
Verify client identity before sharing information and protect client confidentiality at all times.
Follow up with clients to confirm their issues are resolved and gather feedback.
Identify service gaps and recurring issues and recommend improvements.
Ensure all client interactions and records comply with RBA, CMA and data protection requirements.
Prepare regular reports on enquiries, complaints and turnaround times.
Qualifications
Bachelors degree in Business Administration, Marketing, Finance, Customer Service or a related field.
Proficiency in MS Office and CRM or customer management systems
Fluency in English and Kiswahili, written and spoken.
Excellent communication and active listening skills
Strong problem-solving and complaint-handling ability
Integrity and discretion with confidential information
Ability to explain financial products simply to non-specialists
Minimum qualifications
BA/BSc/HND
How to apply
Use the link(s) below to apply on company website.
Accountant
Front Office Executive
Pension Marketer
Customer Service Executive
https://www.myjobmag.co.ke/apply-now/1372889
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