Debt Collection Supervisor

Job Description

1. Strategic Leadership

Develop

and implement a debt collection strategy.

Establish

collection objectives and recovery standards.

Continuously

improve collection processes to maximize recoveries and operational

efficiency.

2. Operational Management

Oversee

all collection activities across field team.

Ensure

timely follow-up on overdue accounts.

Ensure

proper allocation and management of debtor portfolios.

Review

difficult and high-value accounts and determine appropriate recovery

actions.

3. Performance Management

Monitor

daily, weekly and monthly performance.

Conduct

regular performance reviews with the team.

Implement

corrective action plans where performance falls below expectations.

Prepare

performance reports for executive management.

4. Team Leadership

Train,

coach and mentor collections staff.

Build

a high-performance and results-driven culture.

Ensure

Team comply with company policies, ethical standards and collection

procedures.

Manage

attendance, discipline, productivity and professional conduct.

5. Reporting and Analysis

Prepare

daily, weekly and monthly recovery reports.

Present

recovery performance to senior management.

Maintain

accurate departmental records and documentation.

6. Continuous Improvement

Recommend

policy changes that strengthen recovery performance.

Benchmark

collection performance against industry best practices.

Qualifications

Bachelor's

Degree in Business Administration or a related field.

Experience

Minimum

of 3 years'

progressive experience in debt collections, credit management or

financial recovery.

At

least 3 years in a senior supervisory or management position.

Demonstrated

experience managing large collections teams and portfolios.

Experience

developing collection strategies and improving recovery performance.

How to Apply:

All applications will be received and Reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section

Relevant

experience in debt collections, credit management, or financial recovery,

with experience in the finance, fintech, or banking sector preferred

Requirements

About the Company:

Majibu Finance Co. Ltd. (www.majibuafrica.com) is a dynamic and growth-oriented financial services company based in Kampala, Uganda. The company’s mission is to promote financial inclusion and socially responsible lending by offering reliable, fast, and customer-focused solutions. Specializing in the financing of BodaBoda loans, Smartphones and Vehicles, Majibu serves both individual clients and business owners.

MajibuFinance is part of MajibuAfrica, an innovative and development-driven company committed to making a positive impact in the African market. We are passionate about leveraging technology to expand opportunities for individuals and businesses, creating sustainable solutions for communities across the continent.

Our team operates in an inclusive and collaborative environment where creative ideas and diverse perspectives are highly valued. We take pride in our professionalism and ability to adapt to each client’s needs, while building long-term relationships based on trust and quality.

MajibuAfrica offers:

Opportunities for professional growth and meaningful work;

A supportive work environment with a healthy work-life balance;

The chance to be part of a team making a real impact on Africa’s future;

An open culture, fast decision-making processes, and the freedom to implement your ideas!

If you're looking to work in a company that values innovation, integrity, and impact – Majibu Finance Co. Ltd. is the place for you!

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