At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 116 other open Administration & Office Support roles on the Nigeria board right now.
Reports To: Patient Service Manager
Key Focus: Delivering an exceptional, empathetic, and seamless first-to-last impression for patients, families, and high-net-worth clients.
Core Responsibilities
Patient Reception & Concierge Services
Greet arriving patients, and visitors immediately, warmly, and with formal etiquette.
Anticipate patient anxiety and offer personalized comfort tailored communication.
Registration & Patient Onboarding
Register outpatient (OPD) and inpatient admissions accurately in the Electronic Medical Record (EMR) system.
Verify personal data, private health insurance details, corporate retainerships, or international coverage.
Ensure all medical consent, privacy, and intake forms are completed before service delivery.
Appointment & Schedule Management
Manage multi-physician clinic schedules, specialist calendars, and diagnostic slots.
Proactively notify patients and doctors of schedule changes, extensions, or delays.
Communication & Interdepartmental Liaison
Act as the communication bridge between doctors, nursing units, billing, and the laboratory to track patient flow.
Relay urgent messages or emergency notifications to medical response teams.
Billing Support & Financial Coordination
Handle co-payments, private-pay transactions, or POS/card processing with discretion.
Environment & Visitor Governance
Maintain a pristine, quiet, and executive-standard front lobby and waiting lounge.
Regulate hospital visitor policies, manage security passes, and enforce patient confidentiality.
Handle first-tier patient feedback or service grievances with high emotional intelligence, escalating complex issues to the Patient Relations Manager.
Key Requirements & Qualifications
Education: Bachelor’s degree in Mass Communication, Hospitality Management, Nursing Science, or a related Post NYSC
Experience: 2–3 years of front-desk, guest-relations, or medical receptionist experience in a luxury service sector (hospitality, aviation, or high-end private healthcare).
Skills:
Exceptional verbal and written communication etiquette.
Proficiency in Hospital Information Systems (HIS) and EMR software.
High discretion and strict adherence to patient privacy standards (e.g., HIPAA or local equivalent).
Poise under pressure during medical emergencies or demanding client situations
Minimum qualifications
BA/BSc/HND
How to apply
Interested and qualified candidates should forward their CV to: hr@euracare.com.ng using the position as subject of email.
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