At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Bayelsa, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 382 other open Hospitality, Food & Beverage roles on the Nigeria board right now.
- This employer
- Domeo Resources International (DRI) has 17 open roles on RezSync.
Job Summary
The Guest Experience Officer is responsible for ensuring that every guest enjoys a smooth, welcoming, and memorable experience.
The role involves providing exceptional customer service, responding to guest inquiries, managing complaints professionally, and coordinating with different departments to maintain high service standards.
Key Responsibilities
Welcome guests warmly and ensure a seamless check-in and check-out process.
Respond promptly and professionally to guest inquiries, requests, and concerns.
Maintain accurate records of guest interactions and feedback.
Coordinate with housekeeping, front desk, and other departments to meet guest needs.
Ensure guests are comfortable and satisfied throughout their stay.
Address complaints tactfully and escalate issues when necessary.
Promote hotel services, facilities, and special offers.
Monitor guest satisfaction and follow up to ensure issues are resolved.
Maintain a high level of professionalism and hospitality at all times.
Requirements
Candidates should possess an HND/BSc in Hospitality, Management, or a related field with 1 year of experience
Proven experience in customer service or guest relations is an added advantage.
Excellent communication and interpersonal skills.
Strong problem-solving and multitasking abilities.
Ability to remain calm and professional under pressure.
Proficiency in basic computer applications.
Friendly, well-presented, and customer-focused.
Minimum qualifications
BA/BSc/HND
How to apply
Interested and qualified candidates should forward their CVs and cover letters to: recruitment@domeoresources.org
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