HOTEL MARKETER

JOB DESCRIPTION

Department Sales & Marketing

Duty Station Ishaka, Uganda

Reports To Operations Manager / Designated Management

Job Purpose

To grow hotel revenue and market presence by promoting rooms, restaurant and bar services, events, meetings and other hotel offerings; building customer relationships; and generating measurable bookings and business leads.

Key Duties and Responsibilities

 Develop and implement practical marketing and sales activities aligned with the hotel’s occupancy, revenue and

customer-acquisition goals.

 Promote room bookings, restaurant and bar offers, meetings, conferences, parties, weddings and other events

through direct sales and appropriate marketing channels.

 Manage and regularly update the hotel’s social media pages and online promotional content, ensuring information,

contact details, offers and images are accurate and professional.

 Create or coordinate promotional materials, campaigns, offers and packages in line with the hotel’s brand and

approved budgets.

 Identify and build relationships with corporate clients, tour operators, travel agents, event organisers, local

businesses, institutions and other potential referral partners.

 Conduct sales calls, visits and follow-ups; prepare quotations and proposals and convert enquiries into bookings.

 Respond promptly to enquiries across phone, email, social media and other channels, coordinating with relevant

hotel teams to ensure accurate information and follow-through.

 Support promotions, activations, familiarisation visits, customer appreciation activities and on-site events.

 Collect customer feedback, monitor competitor activity and identify opportunities to improve the hotel’s offers and

market positioning.

 Maintain a database of prospects, clients, enquiries, bookings and campaign outcomes; submit regular sales and

marketing reports.

 Work with operations and finance teams to track campaign costs, bookings generated and revenue where data is

available.

 Perform other related duties assigned by management.

Qualifications and Experience

 Diploma or bachelor’s degree in Marketing, Business Administration, Hospitality, Public Relations or a related field.

 Experience in sales, digital marketing, hospitality marketing or customer acquisition is an advantage.

 Practical ability to create engaging social media content and use common digital marketing platforms.

 Strong written and verbal communication, presentation and negotiation skills.

 Ability to use Microsoft Office and maintain accurate sales records; basic design or content-creation skills are an

advantage.

Core Competencies

 Commercial awareness and a results-oriented mindset.

 Creativity, initiative and attention to detail.

 Relationship management, persuasion and customer care.

 Organisation, follow-up and time management.

 Professional conduct and ability to work independently and with a team.

Key Performance Indicators (KPIs)

 Qualified sales leads and conversion of inquiries into bookings.

 Growth in corporate accounts, referral partners, and repeat customers.

 Room, restaurant, bar, and event business generated through marketing activities.

 Timeliness and quality of digital content, campaigns, and reports.

 Customer engagement, responsiveness, and feedback.

How to Apply:

All applications will be received and reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section

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