At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 382 other open Hospitality, Food & Beverage roles on the Nigeria board right now.
Job Summary
We are looking for a hotel receptionist that will serveas the primary point of contact for guests, managefront-desk operations, check-ins, check-outs, reservations, and day-to-day administrative tasks.
Core Responsibilities
Guest Check-In & Check-Out: Welcome arriving guests, verify IDs, assign rooms, issue key cards, and collect payments or finalize bills upon departure
Reservations & Inquiries: Manage room bookings, walk-ins, cancellations, and special requests via phone, email, or online systems
Customer Service: Answer questions about hotel amenities, local dining, attractions, and transport options. Handle and resolve guest complaints or escalate them to management
Communication & Coordination: Answer the switchboard, route calls, take messages, and coordinate closely with housekeeping and maintenance to ensure rooms are clean and ready
Administrative & Financial Tasks: Process credit card and cash transactions, balance shift cash floats, maintain accurate guest records, and prepare end-of-day reports.
Required Skills & Qualifications
Education: High school diploma or equivalent; a degree or certificate in hospitality management is an advantage.
Interpersonal Skills: Friendly, patient, and professional demeanor with strong verbal and written communication abilities.
Technical Proficiency: Experience with hotel property management systems (PMS) like Opera, Fidelio, or CloudBeds, as well as general office software.
Organization & Multitasking: Ability to handle phone calls, walk-in guests, and administrative duties simultaneously during busy periods
Flexibility: Willingness to work varied shifts, including early mornings, late nights, weekends, and holidays.
go to method of application »
Minimum qualifications
OND
How to apply
Interested and qualified candidates should send their applications to: jobs@uleval.com using the Job Title as the subject of the mail.
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