Operations Customer Expert (German Speaking)

Responsibilities

Maintaining a positive, friendly, empathetic, and professional attitude toward customers at

all times.

Responding promptly to customer inquiries via phone and through emails and chats.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out to enable you respond to customer inquiries

efficiently.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensuring customer satisfaction and providing professional customer support.

Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.

Managing database records, drafting status reports on customer service issues.

Data entry and research as required to troubleshoot customer problems

Requirements

Minimum of 1 year experience in Customer Service

Degree/Diploma in any related field

B2 and above German preferred

Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing

Great people skills

A sales-oriented approach

Proactive personality and self-motivator

Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications

Demonstrates initiative with the ability to multi-task and detail oriented in a fastpaced environment

Outstanding written and verbal communication skills, great phone etiquette and elevated speech

Should be flexible to work in shifts both day and night

We thank all applicants for their interest. However, due to the large volume of applications we receive, only shortlisted candidates will be contacted.

Minimum qualifications

BA/BSc/HND , Diploma

How to apply

Interested and qualified candidates should apply using the Apply Now button below.

Similar open roles

• Membership Accounts Executive at Kenya Association of ManufacturersKenya Association of Manufacturers · Nairobi
• Customer Care Assistant I - 2 PostsInsurance Regulatory Authority (IRA) · Nairobi
• Conduct Supervision Assistant III - 2 PostsInsurance Regulatory Authority (IRA) · Nairobi
• Operations Customer Expert (French Speaking)Teleperformance · Nairobi
• Customer Care Assistant III - 2 PostsInsurance Regulatory Authority (IRA) · Nairobi
• Customer Care Assistant II - 2 PostsInsurance Regulatory Authority (IRA) · Nairobi