Receptionist

Responsibilities:

Greet clients warmly and ensure they feel welcomed and attended to

Manage the salon’s appointment system, schedule, confirm, and adjust bookings

Answer phone calls, respond to messages, and handle client inquiries promptly

Keep reception and waiting areas clean, organised, and inviting

Coordinate client check-in and check-out, including processing payments

Keep accurate records of client visits and update the client database

Support stylists and management with daily administrative tasks

Promote salon services, retail products, and ongoing promotions

Handle customer complaints or concerns professionally and promptly escalate when needed

Requirements:

Previous experience in a customer-facing or reception role (salon/spa experience is an advantage)

Excellent verbal communication and interpersonal skills

Good organisational and multitasking abilities

Professional appearance and demeanour

Comfortable using booking software or digital scheduling tools

Basic computer skills (email, spreadsheets, POS systems)

Friendly, proactive, and customer-service oriented

Minimum of OND or equivalent education

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