At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Nairobi, Kenya
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 97 other open Customer Service & Support roles on the Kenya board right now.
A reputable company in the car hire industry is seeking to recruit a proactive, customer-focused and results-driven Reservations Agent to join its team at the Nairobi Head Office.
Key Duties and Responsibilities
Manage customer enquiries, bookings, amendments, extensions and cancellations, ensuring timely and professional service.
Prepare quotations, booking confirmations, car hire agreements and other customer documentation in line with approved rates and Company procedures.
Coordinate vehicle and driver availability with the Fleet and Operations Departments to ensure efficient allocation and fulfilment of reservations.
Maintain accurate reservation records, customer information, contracts and booking details in the Company\'s systems.
Monitor ongoing bookings, vehicle returns and extensions, and follow up on pending reservations and outstanding documentation.
Process and follow up on Internal Movement Orders (IMOs), ensuring accurate capture of trip details, supporting documents, approvals and timely closure.
Liaise with the Finance Department on customer deposits, payments, invoicing, billing queries and outstanding balances.
Handle customer concerns and complaints professionally, maintain strong client relationships and identify opportunities to promote additional services.
Prepare regular reports on reservations, cancellations, revenue, customer feedback and vehicle utilisation.
Work closely with relevant departments to resolve operational issues, improve service delivery and ensure compliance with Company policies and procedures.
Qualifications and Experience
Diploma in Business Administration, Hospitality, Travel and Tourism or a related field.
At least three (3) years relevant experience in reservations, customer service or front-office operations, preferably in the car hire, travel, transport or hospitality industry.
Experience using reservation or booking management systems and proficiency in Microsoft Office applications.
Excellent communication, interpersonal and customer service skills.
Strong organisational, coordination and problem-solving abilities.
Ability to multitask, work under pressure and meet deadlines with minimal supervision.
How to apply
Interested and qualified candidates should forward their CV to: careers@avenuecarhire.com using the position as subject of email.
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