At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Rivers, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 339 other open Hospitality, Food & Beverage roles on the Nigeria board right now.
- This employer
- Genesis Group has 35 open roles on RezSync.
Core Departments Overseen
Front Office: Check-ins, check-outs, guest reception, and night audit.
Reservations & Communications: Room booking management, PBX/switchboard, and occupancy optimization.
Housekeeping & Laundry: Room cleaning, public area hygiene, linen management, and asset care.
Guest Services & Concierge: Bell services, valet, guest relations, and VIP assistance.
Security & Facilities (in select properties): Ensuring physical safety and general facility upkeep
Key Responsibilities
Operational Leadership: Synchronize daily workflows between the front desk and housekeeping to eliminate bottlenecks like slow room turnarounds or check-in queues.
Revenue & Financial Management: Monitor Average Daily Rate (ADR), manage department operating budgets, and control labor and supply costs.
Guest Satisfaction & Recovery: Handle escalated guest complaints, review feedback scores, and enforce high-quality service standards.
Staff Management & Training: Lead recruitment, schedule shifts, mentor supervisors, and train staff on company policies and safety compliance.
Technology & Systems: Oversee Property Management Systems (PMS) and Customer Relationship Management (CRM) tools to track room statuses (vacant, clean, out-of-order).
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How to apply
Send an updated CV to: dgm.talentmanagement@genesisgroupng.com
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