At a glance
- Closing date
- 21 November 2026 (10 days left)
- Where
- Nairobi, Kenya
- How to apply
- On jobwebkenya.com, where the employer takes applications.
- Similar roles
- 98 other open Customer Service & Support roles on the Kenya board right now.
Job Purpose:
To efficiently manage the hospital switchboard by handling and directing calls, responding to enquiries, and facilitating timely communication while maintaining professionalism, confidentiality, and excellent customer service.
Duties and Responsibilities
Call Handling & Communication
Answer all incoming calls promptly, courteously, and professionally.
Route calls accurately to the appropriate departments or individuals.
Take and relay messages clearly and correctly when necessary.
Handle emergency calls efficiently in accordance with hospital procedures.
Information Desk Support
Provide accurate information about hospital services, visiting hours, and contact details.
Direct walk-in clients to the appropriate service points when stationed at the reception area.
Coordination & Escalation
Liaise with departments (clinical and non-clinical) to ensure quick response to urgent queries.
Escalate unresolved or sensitive issues to supervisors in a timely manner.
Call Log & Reporting
Maintain a record of all calls as per hospital communication protocols.
Report any technical issues with phone lines or equipment to the IT team promptly.
Emergency Response Support
Assist in coordinating internal communication during medical or operational emergencies.
Activate emergency call systems and contact on-call staff when necessary.
Professional Conduct
Maintain a calm and friendly demeanor, especially under pressure.
Any other duty from time to time
Qualifications
Education
Diploma in communications or telephone operations.
Job Experience
1-year experience in Telephone Operations.
Key Competencies – Skills/ Knowledge/ Aptitude
Excellent customer care skills.
Good interpersonal skills.
Effective communication skills.
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