TELLER

Department:Foreign Exchange Operations

Duty Station:Mbarara, Uganda

Reports To:Branch Supervisor / Management

Job Purpose:To deliver accurate, secure and efficient foreign-exchange counter services, ensuring excellent customer service, compliance with applicable procedures and regulations, and proper accountability for all cash and transactions.Key Duties and Responsibilities

Buy and sell foreign currencies at approved rates and accurately calculate exchange amounts, commissions and change.

Receive, count, verify and pay out cash; check notes for authenticity and follow counterfeit-note escalation procedures.

Balance the till at the beginning and end of each shift, reconcile transactions and promptly report any shortages, overages or discrepancies.

Issue receipts and maintain accurate transaction records in the bureau’s system, registers and supporting documentation.

Verify customer identification and complete required customer due diligence, transaction forms and recordkeeping in line with bureau policy and applicable AML/CFT requirements.

Observe transaction limits, approval levels, cash-handling controls and escalation procedures; do not process suspicious or unauthorised transactions.

Safeguard cash, keys, transaction documents and customer information; follow cash-in-transit and end-of-day security procedures.

Provide courteous, prompt service, explain exchange rates and requirements clearly, and handle customer queries professionally.

Monitor currency stock and denominations, communicate shortages or unusual demand, and support daily operational reporting.

Keep the counter clean, organised and secure, and perform other related duties assigned by management.

Qualifications and Experience

Diploma or bachelor’s degree in Accounting, Finance, Business Administration, Economics or a related field; relevant equivalent experience may be considered.

Experience in cash handling, teller operations, banking, forex, cashiering or a customer-facing financial service role is an advantage.

Sound numerical and reconciliation skills, with strong attention to detail.

Basic computer skills and ability to use transaction systems and spreadsheets.

Knowledge of foreign currencies, counterfeit detection and customer due diligence is an advantage.

Core Competencies

Integrity, trustworthiness and strict confidentiality.

Accuracy, accountability and adherence to controls.

Customer care, communication and problem-solving.

Ability to work under pressure and manage cash responsibly.

Performance Measures

Accurate transactions and balanced daily cash.

Complete and compliant transaction documentation.

Timely escalation of discrepancies and suspicious transactions.Positive customer feedback and adherence to service standards.

How to Apply:All applications will be received and Reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section

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