Our client, a global leader in labeling and packaging materials and solutions, is seeking to hire a
Customer Service Representative
.
The successful candidate will be responsible for receiving and capturing orders and Pro Forma Invoices, checking that the pricing, quantity and slitting pattern is correct. The role is pivotal in managing and coordinating international trade logistics, providing top-tier customer service and ensuring compliance with trade regulations.
Key Responsibilities
Serve as the primary liaison between customers and internal teams (operations, dispatch, production, sales, and finance) to ensure all customer requirements are met efficiently.
Handle customer inquiries and complaints by clarifying issues, logging cases in Salesforce, and providing timely resolutions and regular updates, including shipment status.
Manage incoming calls and direct queries to the appropriate departments while maintaining a professional, empathetic, and customer-focused approach.
Process and manage customer orders on the ERP system, ensuring accuracy, timely distribution to production, and effective handling of back orders.
Coordinate urgent orders by obtaining production timelines and aligning with dispatch to ensure on-time delivery within agreed deadlines.
Maintain and update customer price lists, monitor inventory against forecasts, and recommend suitable products and services to customers.
Ensure all relevant information is communicated internally to support accurate and timely invoicing and order fulfillment.
Support financial controls by liaising with the Finance department on customer account holds, suspensions, and related communications.
Oversee export and logistics operations, including preparing pro forma invoices, ensuring compliance with international trade regulations, managing shipping documentation, and tracking shipments to ensure timely delivery.
Key Qualifications
Relevant educational background required.
Proficient in MS Excel and other relevant software applications.
Strong telephonic and customer liaison skills.
Excellent listening abilities with a customer-focused approach.
Outstanding verbal and written communication skills.
Strong analytical and problem-solving capabilities.
High level of attention to detail.
Proven ability to multitask and manage time effectively.
Please click on the tab below to apply:
Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.
We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.
Summit Recruitment and search Africa upholds a steadfast commitment to
sustainability,
inclusivity
, and
equality
as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.
*** Summit Recruitment & Search, as a policy, does not charge any fee as a
pre-employment or post-employment requirement***
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