Our client, a leading automotive company in Kenya is seeking a proactive and customer-focused
Service Advisor
to act as the primary liaison between customers and the workshop for all service and repair needs related to trucks, buses, and pickups.
The role is responsible for ensuring efficient job handling, minimizing vehicle downtime, and delivering exceptional service to both individual and fleet clients.
Key Responsibilities
Serve as the primary point of contact for customers, managing service and repair requests for commercial vehicles
Accurately capture vehicle issues, prepare job cards, and provide repair and maintenance advice with cost estimates
Plan, schedule, and coordinate workshop activities to ensure efficient workflow and timely service delivery
Liaise with technicians and parts departments to support diagnostics, repairs, and parts availability
Monitor job progress, prioritize urgent cases, and provide regular updates to customers
Handle breakdown coordination and field service support to minimize vehicle downtime
Ensure high customer satisfaction by managing inquiries, resolving complaints, and promoting additional services and maintenance solutions
Key Qualifications
A Bachelor’s or Diploma in Automotive Engineering, Mechanical Engineering, or a related field
3–5 years’ experience in a similar role within the automotive industry
Proven experience handling commercial vehicles (trucks, buses, pickups, or fleet operations)
Strong technical knowledge of vehicle systems, diagnostics, and repair processes
Proficiency in workshop management systems and basic computer applications
Please click on the tab below to apply:
Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.
We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.
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, and
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as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.
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