Our client, a leading automotive company in Kenya is seeking a
Service Advisor
to act as the primary liaison between customers and the service department, ensuring efficient scheduling, accurate job scoping, and high-quality service delivery for Hyundai construction equipment.
The role is key in driving customer satisfaction while supporting revenue growth in service and parts across all branches.
Key Responsibilities
Serve as the first point of contact for customer inquiries, accurately capturing service needs and creating detailed job cards.
Coordinate service jobs by scheduling work, liaising with technicians, and ensuring timely completion of repairs.
Provide customers with clear updates on diagnostics, repair progress, costs, and timelines.
Ensure accurate job costing, including labor, parts, and external services, while maintaining proper documentation.
Collaborate with the parts department to ensure availability of required components and minimize downtime.
Verify completed work against job cards and uphold quality standards before vehicle or equipment handover.
Handle customer feedback and complaints professionally, ensuring resolution and promoting service offerings to support business growth.
Key Qualifications
A Bachelor’s or Diploma in Automotive Engineering, Mechanical Engineering, or a related field
3–5 years’ experience in a similar role within the automotive industry
Experience with Hyundai equipment or similar brands.
Strong technical understanding of heavy machinery
Proficiency in workshop management systems and basic computer applications.
A valid driving license and willingness to travel occasionally to regional branches.
Please click on the tab below to apply:
Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.
We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.
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sustainability,
inclusivity
, and
equality
as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.
*** Summit Recruitment & Search, as a policy, does not charge any fee as a
pre-employment or post-employment requirement***
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