At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 149 other open Sales & Business Development roles on the Nigeria board right now.
Job Summary
The E-Commerce & Retail Manager will be responsible for developing and driving the company's online and physical retail operations, expanding sales channels, increasing revenue, and ensuring efficient retail operations.
The role will oversee e-commerce platforms, retail outlets, customer acquisition, inventory management, order fulfilment, and the customer experience to achieve sustainable business growth and profitability..
Key Responsibilities
Develop and execute the company's e-commerce and retail strategy to drive revenue growth, market penetration, and profitability.
Manage the company's online sales channels, including website, social commerce, online marketplaces, and other digital retail platforms.
Identify and develop new retail opportunities, sales channels, partnerships, and distribution networks to expand market reach.
Oversee the operations and performance of company-owned retail outlets, ensuring sales targets, operational standards, and customer service expectations are achieved.
Drive product visibility, merchandising, pricing strategies, and promotional activities across online and physical retail channels.
Manage inventory planning, stock availability, replenishment, and stock rotation to minimise stock-outs, wastage, and losses, particularly for perishable products.
Ensure efficient order processing, payment confirmation, delivery coordination, and proper cold-chain handling of products.
Monitor sales performance, revenue, margins, operating costs, and other key business indicators across all retail channels.
Develop strategies to attract new customers, retain existing customers, and improve customer satisfaction.
Lead, supervise, and develop the retail and e-commerce team to achieve agreed business targets.
Prepare periodic business performance reports, analyse sales trends, and recommend strategies for improved growth and profitability.
Requirements
B.Sc. or HND in Business Administration, Marketing, Retail Management, or a related discipline.
7 years of relevant experience in e-commerce, retail management, or commercial operations, preferably within FMCG, food processing, or consumer goods.
Proven experience managing online sales platforms and physical retail operations.
Demonstrated ability to grow sales, develop new business channels, and manage revenue targets.
Good understanding of inventory management, order fulfilment, logistics, and retail operations.
Knowledge of digital commerce, online customer acquisition, and sales analytics.
Strong commercial, analytical, negotiation, leadership, and problem-solving skills.
Proficiency in Microsoft Excel and relevant e-commerce or retail management systems.
Minimum qualifications
BA/BSc/HND
How to apply
Interested and qualified candidates should send their applications to: vacancies@afshltd.com using the job title as the subject of the email.
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