At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Abuja, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 104 other open Hospitality, Food & Beverage roles on the Nigeria board right now.
- This employer
- Musada Hotels and Luxury Suites has 4 open roles on RezSync.
Job Description
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate when needed
Record information in the logbook daily
Ensure compliance with health and quality standards
Greet guests on arrival and throughout their stay, stay visible and approachable in guest areas, and brief them on the hotel's facilities, services, events and promotions.
Assist with local information, recommendations, transport and special requests, and make sure they are fulfilled on time.
Receive complaints politely, resolve them within your authority or escalate to the relevant department head, and follow up to confirm the guest is satisfied.
Prepare for VIP and returning-guest arrivals with room checks, welcome amenities and personalised notes, and arrange birthday, anniversary and other special touches.
Collect feedback through conversations, comment cards, surveys and online reviews, report recurring issues to management with suggestions for improvement, and help respond to reviews.
Liaise with Front Desk, Housekeeping, Food and Beverage, Maintenance and Security, attend daily briefings, and support check-in and check-out during busy periods.
Keep accurate, confidential records of complaints, guest preferences and reports; follow the hotel's policies and its service, safety and security procedures.
Requirements
OND, HND or Bachelor's degree in Hospitality Management, Tourism, Mass Communication, Business Administration or a related field.
At least 2 years of experience in a hotel, guest relations, front office or customer service role (a plus if gained in a luxury or upscale hotel).
Working knowledge of hotel property management systems and Microsoft Office.
Excellent spoken and written English; knowledge of other languages is an advantage.
Strong interpersonal and communication skills, with a warm and professional manner.
Good problem-solving skills and the ability to stay calm and courteous under pressure.
Good judgement, tact and discretion when dealing with VIPs and sensitive matters.
Strong attention to detail, organisation and follow-through.
Ability to work well in a team and across departments.
Other Requirement:
This role is open to only female applicants.
Applicants must be resident in Abuja.
go to method of application »
Minimum qualifications
BA/BSc/HND , OND
How to apply
Interested and qualified candidates should send their CV in PDF format only to: people@musadahotels.com using the Job Title as the subject of the mail.
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