At a glance
- Closing date
- 18 December 2026 (47 days left)
- Where
- Lagos, Nigeria
- How to apply
- On jobberman.com, where the employer takes applications.
- Similar roles
- 24 other open Hospitality, Food & Beverage roles on the Nigeria board right now.
Responsibilities:
Hotel Operations Management:
Oversee the daily operations of all hotel departments.
Ensure that the front office, housekeeping, hotel restaurant, hotel kitchen, swimming pool, and laundry departments operate effectively.
Ensure that the employees under these departments comply with approved hotel SOPs and operational standards.
Conduct daily operational inspections of the hotel.
Identify operational weaknesses and implement corrective measures.
Ensure adequate staffing and proper deployment of employees in these departments.
Monitor the opening and closing procedures of these hotel sections.
Ensure smooth coordination between these departments.
Ensure that hotel facilities, rooms and public areas are maintained to acceptable standards.
Guest Experience and Customer Service:
Ensure consistently high standards of guest service.
Monitor guest satisfaction and address complaints promptly.
Personally handle serious or escalated guest complaints.
Monitor online and offline guest feedback.
Develop strategies to improve guest retention and repeat business.
Ensure that guests receive professional, courteous and timely service.
Monitor VIP arrivals, special requests and important guest requirements.
Ensure proper handling of lost-and-found items.
Financial and Revenue Management:
Monitor hotel revenue and expenditure.
Work closely with the Finance Manager to ensure financial controls are maintained.
Monitor daily sales and revenue from room sales, restaurant, bar, VIP lounge, pool bar and swimming pool.
Review daily revenue reports.
Monitor departmental budgets and expenditure.
Ensure proper cash-handling procedures.
Monitor discounts, complimentary services, refunds and void transactions.
Review room occupancy, Average Daily Rate (ADR), and other hotel performance indicators.
Support strategies for increasing hotel profitability.
Housekeeping and Accommodation:
Monitor room cleanliness and presentation.
Conduct regular inspections of guest rooms and public areas.
Ensure housekeeping standards are maintained.
Monitor room maintenance defects and ensure timely resolution.
Monitor linen, toiletries and guest-room consumables.
Ensure proper room-status reconciliation between housekeeping and the front office.
Monitor room turnaround time and availability.
Ensure guest rooms are prepared before check-in.
Food & Beverage Operations:
Monitor the operations of restaurants, bars, lounges, pool bars and other F&B outlets.
Ensure food quality, hygiene and service standards.
Monitor food and beverage wastage.
Ensure proper portion control.
Monitor stock usage against sales.
Ensure compliance with food-safety procedures.
Review customer feedback relating to food and beverage services.
Monitor outlet revenue and operational costs.
Sales and Marketing:
Support the hotel's sales and marketing strategies.
Monitor occupancy and revenue performance.
Attract corporate and individual clients.
Develop strategies to increase room occupancy and outlet patronage.
Support promotional campaigns and special events.
Maintain relationships with key corporate clients and business partners.
Requirements:
A mix of formal education, practical training, and hands-on industry experience.
Bachelor of Arts in hospitality management, hotel and restaurant management, or business administration will be preferable.
A diploma or certificate in hotel management (taken anywhere from 6 months to 2 years) is also fine.
An MBA or a master's in international hotel management is also fine.
As long as the person has 5 years' experience or at least something close to that.
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