At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Enugu, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 258 other open Hospitality, Food & Beverage roles on the Nigeria board right now.
- This employer
- FMR AGENCY has 23 open roles on RezSync.
Location: Thinker Corner, Enugu
Work Schedule: 6 Days a Week (Tuesday – Sunday)
Day Off: Mondays
Accommodation: Available (Staff accommodation provided)
Job Summary
We are seeking a presentable, customer-oriented, and professional female Hotel Front Desk Officer to manage front desk operations and ensure guests receive excellent customer service throughout their stay.
The ideal candidate must have previous experience working in a hotel, possess good communication skills, and be proficient in computer operations and hotel booking platforms.
Key Responsibilities
Welcome guests warmly and professionally, ensuring a pleasant first impression.
Handle guest check-ins and check-outs efficiently.
Manage room reservations, bookings, cancellations, and inquiries.
Respond to guest requests, complaints, and concerns promptly and professionally.
Maintain accurate guest records and update reservation details.
Manage hotel booking platforms and online reservation channels.
Answer phone calls, respond to messages, and provide information about hotel services.
Coordinate with housekeeping and other departments to ensure rooms are ready for guests.
Process payments, issue receipts, and maintain accurate transaction records.
Ensure the reception area remains clean, organised, and presentable.
Provide excellent customer relations and maintain a high standard of hospitality.
Requirements and Qualifications
Candidates should possess a Bachelor's Degree
Must have 2–3 years of relevant experience working as a Hotel Front Desk Officer or Receptionist.
Must have previous experience in a hotel environment.
Good knowledge of computer operations and Microsoft Office applications.
Familiarity with hotel booking platforms and online reservation systems.
Excellent verbal communication skills and fluency in English.
Strong customer service and interpersonal skills.
Must be courteous, confident, well-groomed, and professionally presentable.
Ability to multitask, remain organised, and work effectively under pressure.
Good problem-solving skills and attention to detail.
Must be willing to work six days a week, with Mondays off.
Note: Salary is negotiable based on experience.
Minimum qualifications
BA/BSc/HND
How to apply
Send CV to: careerng@fmragency.com
Similar open roles
- Reservations and Client Relations OfficerDigital Marketing Skill Institute · Lagos
- Recreation Experience Exper - Four Points by Sheraton Ikot EkpenetMarriott International, Inc. · Akwa Ibom
- Event ManagerEneight Limited · Abuja
- Waiter / WaitressWinnys Meal Limited · Abuja
- Floor SupervisorCirca Non Pareil · Lagos
- Chef de PartieChef Eros & Co · Lagos
Let RezSync apply to roles like this.
Set up your search once. RezSync matches you to open roles like this one (this one too, if it fits your CV and is still open) and sends a tailored application for each, with a full log and a pause switch you own.
More applications for less effort. Employers decide who they interview; RezSync does not guarantee a job.
Prefer to apply yourself? Apply on myjobmag.com