At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- On myjobmag.com, where the employer takes applications.
- Similar roles
- 258 other open Hospitality, Food & Beverage roles on the Nigeria board right now.
Job Summary
We are seeking a proactive, organised, and customer-focused Booking and Reservations Officer to manage reservations and guest enquiries for our short-let apartments
The successful candidate will serve as the first point of contact for prospective and existing guests, handling enquiries across various communication channels, providing accurate information about our apartments, following up with potential guests, and converting enquiries into confirmed reservations
The ideal candidate should have excellent communication and customer service skills, a sales-oriented mindset, strong attention to detail, and the ability to manage multiple bookings simultaneously while ensuring a seamless guest experience
Key Responsibilities
Manage booking enquiries across WhatsApp, phone calls, social media, websites, and online booking platforms
Provide information on apartment availability, rates, facilities, and booking requirements
Convert enquiries into confirmed reservations through effective sales communication and follow-ups
Manage reservation schedules, booking confirmations, payments, cancellations, and guest records
Coordinate guest check-ins, check-outs, and overall stay arrangements
Maintain regular communication with guests, attend to requests, and resolve complaints promptly
Coordinate with housekeeping and maintenance teams to ensure apartments are guest-ready and issues are resolved
Maintain positive client relationships to encourage repeat bookings, referrals, and positive reviews
Monitor occupancy, booking performance, and reservation targets
Prepare regular reports on enquiries, confirmed bookings, payments, guest stays, and cancellations
Qualifications and Requirements
A degree, diploma, or relevant qualification in Business Administration, Hospitality Management, Marketing, or a related field is an advantage
Previous experience in reservations, hospitality, customer service, sales, travel management, or short-let operations is preferred
Excellent verbal and written communication skills
Strong customer service and relationship management abilities
Good sales, negotiation, and follow-up skills
Proficiency in Microsoft Office, Google Workspace, and online communication tools
Ability to manage booking calendars, reservation records, and multiple enquiries simultaneously
Strong attention to detail and organisational skills
Ability to work independently, take initiative, and meet booking targets
Familiarity with booking platforms such as Airbnb, Bookingcom, and other accommodation booking channels is an advantage
Minimum qualifications
BA/BSc/HND , OND
How to apply
Interested and qualified? Go to Digital Marketing Skill Institute on forms.gle to apply
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