At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 104 other open Hospitality, Food & Beverage roles on the Nigeria board right now.
- This employer
- Efezi Southsea Nigeria Limited has 12 open roles on RezSync.
Department: Operations
Reports to: Hotel Manager / General Manager
Gender: Male / Female
Main Role
The Hotel General Supervisor is responsible for supervising the daily operations of all hotel departments to ensure efficient service delivery, staff discipline, cleanliness, guest satisfaction, and compliance with hotel policies and operational standards.
The General Supervisor serves as a link between the Hotel Manager and departmental staff, ensuring that all departments function effectively and that management's instructions are properly implemented.
Key Duties and Responsibilities
Daily Hotel Operations:
Supervise the daily activities of all hotel departments.
Ensure the smooth running of Front Office, Housekeeping, Restaurant, Bar, Kitchen, Laundry, Maintenance, and Security.
Ensure that all departments operate according to established standards and procedures.
Conduct routine inspections of hotel facilities and operational areas.
Report operational challenges to the Hotel Manager.
Staff Supervision and Discipline:
Monitor staff attendance, punctuality, grooming, and general conduct.
Ensure staff report for duty on time and are properly dressed.
Supervise staff performance and ensure assigned duties are completed.
Address minor staff misconduct in line with hotel policy.
Report serious disciplinary issues to management.
Ensure proper shift handovers and adequate staffing.
Guest Relations and Customer Service:
Ensure guests receive courteous, professional, and timely service.
Attend to guest complaints and resolve them promptly where possible.
Monitor guest feedback and report recurring complaints to management.
Ensure VIP guests receive appropriate attention.
Follow up on guest requests to ensure satisfactory resolution.
Room and Facility Inspection:
Conduct regular inspections of guest rooms, corridors, reception, public toilets, restaurants, and other facilities.
Ensure rooms are clean, properly maintained, and ready for sale.
Check the condition of furniture, lighting, air conditioners, plumbing, and other equipment.
Report maintenance faults and follow up on repairs.
Ensure hotel facilities meet cleanliness, safety, and presentation standards.
Food and Beverage Operations:
Monitor restaurant and bar service delivery.
Ensure proper staff grooming, table setting, and service standards.
Check cleanliness and hygiene in food service areas.
Monitor service delays, customer complaints, and departmental coordination.
Ensure food and beverage requisitions follow approved procedures.
Monitoring of Supplies and Equipment:
Monitor the proper use of hotel supplies, equipment, and materials.
Ensure departmental requisitions are properly authorised.
Report wastage, stock shortages, damaged equipment, and suspected losses.
Work with the Storekeeper and relevant department heads to ensure accountability.
Health, Safety, and Security:
Ensure compliance with hotel safety, hygiene, and emergency procedures.
Monitor fire safety equipment, emergency exits, and general safety conditions.
Report accidents, security incidents, and hazards immediately.
Ensure staff comply with food hygiene and workplace safety requirements.
Maintenance and Repairs:
Report faults in electrical systems, plumbing, air conditioning, generators, and other facilities.
Follow up with the Maintenance Officer to ensure timely repairs.
Ensure unresolved maintenance issues are escalated to management.
Monitor the general condition of the hotel building and equipment.
Reporting and Documentation:
Prepare daily operational reports for the Hotel Manager.
Report staff absenteeism, guest complaints, maintenance issues, and operational challenges.
Monitor departmental performance and service standards.
Ensure incidents and complaints are documented appropriately.
Provide recommendations for improving hotel operations.
Compliance with Hotel Policies:
Ensure staff comply with hotel rules, standard operating procedures, and service standards.
Monitor adherence to approved opening and closing procedures.
Ensure unauthorised discounts, complimentary services, and use of hotel facilities are reported.
Work with the Accounts and Front Office teams to promote proper documentation and accountability.
Required Qualifications and Skills
Minimum of an OND or HND in Hospitality Management, Hotel Management, or a related field is an advantage.
Relevant experience supervising hotel operations.
Strong leadership, communication, and problem-solving skills.
Good knowledge of hotel departments and service standards.
Ability to manage staff, resolve guest complaints, and enforce discipline.
High integrity, attention to detail, and a results-oriented attitude.
Ability to prepare operational reports and work with minimal supervision.
go to method of application »
Minimum qualifications
BA/BSc/HND , OND
How to apply
Send Applications to: efezisouthsea2000@gmail.com
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