At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 104 other open Hospitality, Food & Beverage roles on the Nigeria board right now.
- This employer
- Efezi Southsea Nigeria Limited has 12 open roles on RezSync.
Department: Front Office
Reports to: Front Office Supervisor / Hotel Manager
Gender: Female
Main Role
The Hotel Receptionist is responsible for welcoming guests, managing check-ins and check-outs, handling reservations and enquiries, providing accurate information, and ensuring that guests receive professional and courteous service throughout their stay.
Key Duties and Responsibilities
Guest Reception and Welcome
Welcome guests warmly and professionally upon arrival.
Attend to walk-in guests and provide information about room types, rates, and available facilities.
Maintain a polite, friendly, and professional attitude at all times.
Ensure guests are attended to promptly.
Check-in and Check-out:
Register guests and complete the required documentation.
Verify guest identification and reservation details in line with hotel policy.
Assign rooms according to approved room availability and allocation procedures.
Explain hotel policies, facilities, and services to guests.
Prepare guest bills and process check-outs accurately.
Ensure room keys are properly issued, controlled, and returned.
Reservations and Room Management:
Receive and manage room reservations through approved channels.
Confirm room availability before accepting bookings.
Update reservation records and communicate booking changes to relevant departments.
Coordinate with Housekeeping to confirm room readiness.
Avoid double bookings and unauthorised room-rate changes.
Telephone and Communication:
Answer telephone calls promptly and courteously.
Handle guest enquiries and transfer calls to the appropriate departments.
Take accurate messages and ensure they reach the intended recipients.
Respond professionally to emails, online enquiries, and booking requests.
Guest Relations and Complaints:
Attend to guest requests, complaints, and enquiries.
Resolve minor complaints within the limits of delegated authority.
Refer serious complaints to the Front Office Supervisor or Hotel Manager.
Follow up on guest requests to ensure satisfactory resolution.
Protect guest privacy and maintain confidentiality.
Billing and Payment:
Prepare accurate guest invoices and bills.
Receive and document payments only in accordance with hotel procedures and authorised payment methods.
Issue receipts for all payments received.
Ensure all charges are correctly posted to guest accounts.
Report billing discrepancies and payment issues immediately.
Ensure cash and payment records are properly reconciled at handover.
Coordination with Other Departments:
Liaise with Housekeeping to ensure rooms are clean and ready for occupancy.
Inform Maintenance of room defects and facility faults.
Coordinate with Restaurant, Bar, and Room Service regarding guest requests and approved charges.
Communicate VIP arrivals, special requests, and guest departures to the appropriate departments.
Record Keeping and Reporting:
Maintain accurate guest registration and reservation records.
Update room occupancy and availability records.
Prepare shift handover notes and relevant Front Office reports.
Record guest complaints, incidents, and outstanding requests.
Maintain proper documentation of payments, receipts, and room transactions.
Professional Appearance and Conduct:
Maintain a neat appearance and comply with the hotel's dress code.
Be punctual, honest, courteous, and attentive.
Avoid arguments with guests and colleagues.
Refrain from using the reception desk for personal activities during working hours.
Comply with hotel rules, policies, and standard operating procedures.
Safety and Security:
Protect guest information and room details.
Follow procedures for issuing replacement keys and verifying guest identity.
Report suspicious activities, security concerns, and emergencies promptly.
Ensure reception records, keys, and payment documents are properly secured.
Required Qualifications and Skills
Minimum of SSCE; OND or HND in Hospitality Management, Tourism, or a related field is an advantage.
Previous experience in hotel reception or customer service is desirable.
Good communication and interpersonal skills.
Basic computer knowledge and familiarity with hotel management software.
Good numerical, organisational, and record-keeping skills.
Professional telephone etiquette and problem-solving ability.
Honesty, patience, neatness, and attention to detail.
Minimum qualifications
BA/BSc/HND , OND , Secondary School (SSCE)
How to apply
Send Applications to: efezisouthsea2000@gmail.com
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