At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Rivers, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 389 other open Hospitality, Food & Beverage roles on the Nigeria board right now.
- This employer
- Efezi Southsea Nigeria Limited has 26 open roles on RezSync.
Location: Bonny Island, Rivers
Job Summary
The Hotel Receptionist is responsible for welcoming guests, handling check-in and check-out procedures, managing reservations, attending to guest enquiries and providing excellent customer service.
The receptionist serves as the first point of contact for guests and is expected to create a positive first impression while ensuring smooth and efficient front desk operations.
Responsibilities
Guest Reception and Customer Service:
Welcome guests warmly and professionally upon arrival.
Attend to guests' enquiries, requests and complaints.
Provide accurate information about hotel facilities, services and policies.
Assist guests with luggage coordination where necessary.
Maintain a friendly, courteous and professional attitude at all times.
Check-in and Check-out Procedures:
Handle guest registration and check-in procedures.
Verify guest identification and complete necessary documentation.
Assign rooms according to reservations and room availability.
Process guest check-outs and prepare bills.
Ensure accurate recording of guest information.
Coordinate with housekeeping to confirm room status and availability.
Reservations and Room Management:
Receive and manage room reservations.
Handle telephone, email and walk-in booking enquiries.
Confirm bookings and communicate reservation details to guests.
Monitor room availability and occupancy.
Update reservation records and prevent booking errors.
Communicate special guest requests to the appropriate departments.
Telephone and Communication:
Answer incoming telephone calls promptly and professionally.
Transfer calls to appropriate departments and hotel personnel.
Take accurate messages and ensure timely delivery.
Respond to email enquiries and other official communications.
Maintain effective communication with all hotel departments.
Cash Handling and Billing:
Prepare guest invoices and bills accurately.
Receive payments through approved payment channels.
Issue receipts and maintain proper payment records.
Ensure all transactions are properly documented.
Balance assigned cash and submit reports at the end of each shift.
Report discrepancies to the supervisor or management.
Coordination and Administration:
Maintain accurate guest records and front desk documentation.
Prepare shift handover reports.
Coordinate with housekeeping on room cleaning and maintenance issues.
Report guest complaints and operational challenges to management.
Ensure the reception area remains clean, organised and presentable.
Protect guest information and maintain confidentiality.
Security and Professional Conduct:
Observe and report suspicious activities around the reception area.
Ensure hotel access and guest information are handled appropriately.
Follow hotel policies, operational procedures and security guidelines.
Maintain professional appearance, grooming and punctuality.
Key Performance Indicator
The receptionist will be assessed based on:
Guest satisfaction and feedback.
Accuracy of guest registration and documentation.
Efficient check-in and check-out procedures.
Accuracy of billing and cash reconciliation.
Proper handling of reservations and enquiries.
Professional appearance and punctuality.
Effective communication and departmental coordination.
Compliance with hotel operational standards.
Requirements
Minimum of OND, HND or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism, Business Administration or a related discipline.
1–2 years' experience as a hotel receptionist or front desk officer. Experience in a reputable hotel will be an added advantage.
Good communication and interpersonal skills.
Computer literacy and ability to operate hotel management software (PMS).
Knowledge of hotel reservations, check-in and check-out procedures.
Basic knowledge of cash handling, billing and payment processing.
Good customer service and complaint-handling skills.
Ability to multitask and work under pressure.
Good telephone etiquette and professional conduct.
Must be smart, presentable, honest and customer-focused.
Preferred Gender: Female.
Key Competencies:
Excellent communication skills.
Strong customer service orientation.
Good administrative and organisational abilities.
Attention to detail and accuracy.
Problem-solving skills.
Computer literacy.
Teamwork and interpersonal skills.
Honesty, integrity and confidentiality.
Ability to work shifts, weekends and public holidays.
Personal Attributes:
The ideal candidate must be polite, smart, confident, honest, patient, approachable and well-organised, with a strong passion for hospitality and guest satisfaction.
Reporting Relationship: The Receptionist reports to the Front Office Manager or Hotel Manager and works closely with Housekeeping, Accounts, Security, Maintenance and other hotel departments.
go to method of application »
Minimum qualifications
BA/BSc/HND , OND
How to apply
Send Applications to: efezisouthsea2000@gmail.com
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