Telemarketing Officer

Responsibilities:

Make outbound calls to prospective students, parents, existing leads, referrals, and potential clients to promote CTN's services.

Contact leads generated through social media, online enquiries, databases and other marketing channels.

Explain CTN's study-abroad opportunities, admissions processes, visa assistance and training programmes clearly and professionally.

Follow up consistently with interested prospects, dormant leads and individuals who have not yet committed and convert them to enrollments

Identify prospective clients' needs, handle objections and encourage interested individuals to take the next step towards enrolment.

Generate qualified leads, schedule consultations and drive prospective students towards application, registration and payment.

Maintain accurate records of calls, conversations, follow-ups, objections and outcomes in CTN's CRM or designated tracking system.

Submit daily call reports and meet assigned performance and conversion targets monthly.

Represent CTN at marketing events, exhibitions, seminars, webinars, and outreach programmes.

Conduct presentations and information sessions on international study opportunities and CTN's services.

Recommend innovative approaches to expand CTN's market reach and attract new clients.

Requirements

A bachelor's degree is an advantage.

Previous 2 – 3 years' experience in telemarketing, telesales, outbound calling, customer service or sales is an advantage.

Excellent verbal communication, persuasion and negotiation skills.

Confidence in making high-volume outbound calls and speaking with prospective customers.

Ability to handle objections, follow up persistently and work towards measurable targets.

Basic computer skills and the ability to maintain accurate CRM records.

Self-motivated, organized, professional and results-oriented.

An interest in education consultancy, study-abroad services, or sales is an advantage.

Performance Targets:

Daily call target: Minimum of 80–100 outbound calls.

Weekly call target: Minimum of 400–500 outbound calls, subject to the approved work schedule.

Daily follow-ups: Follow up with at least 20–30 existing leads, where available.

Lead generation: Generate and record qualified prospects from outbound calling activities.

Conversion: Work towards agreed weekly and monthly targets for consultations, enrolments, applications and paying students.

Reporting: Submit daily activity reports showing calls made, calls answered, interested prospects, follow-ups scheduled and conversions achieved.

Performance will be assessed based on call activity, lead quality, follow-up consistency, and actual progress and monthly enrolment and revenue targets.

Remuneration: NGN 250,000 – 300,000 Monthly (basic and performance-based)

What We Offer:

Competitive remuneration based on experience and the company's approved compensation structure.

Performance-based incentives and commission opportunities, subject to company policy.

Practical experience in sales, customer acquisition and international education services.

An opportunity to grow within a target-driven organization.

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